Welcome to Kingwood

Yes, we aim to make the delivery process as simple and seamless as possible. Here is how we handle international shipping based on your location:

• Door-to-Door Delivery: For customers in select countries—including the United States—we offer full door-to-door service, managing the entire transit process directly to your warehouse.
• Ocean Freight to Port: For all other regions, we provide ocean freight directly to your nearest port.
• Customs Support: If door-to-door service isn't available in your country, we will connect you with experienced local freight forwarders who specialize in your area's customs regulations to ensure smooth clearance.

To get a quote on the ocean freight to your port, check with our sales specialists.

Our standard policy requires a minimum order of 27 caskets (20-foot-cube container), with at least 5 units per model. However, ordering a full 40-foot high-cube container can significantly reduce your ocean freight cost. The production and transit time is another key issue to consider when placing your order. 

You can maximize your savings in two main ways:

• Full Container Shipping: Ordering a full 40-foot high-cube container (64 caskets) reduces your ocean freight cost by over 50% per unit.
• Flat-Pack Caskets: Choosing our innovative flat-pack design significantly minimizes overall bulk, saving you even more on transport fees.

Contact our sales team for a custom loading layout designed to maximize your container space and save on freight costs.

Production typically takes 40+ days, plus total transit time to your location. Because running out of inventory can damage your business reputation and cost you sales, we strongly recommend placing orders well in advance to maintain seamless supply.

Of course! For your convenience, we allow you to mix both wood and metal caskets in the same container. This lets you optimize inventory diversity while maintaining cost-effective shipping.

We offer several ways to tailor products to your local communities and cultural traditions:

• Wood Species Selection: Choose your preferred lumber—such as mahogany, oak, cherry, pine, or poplar—to meet your target price points and customer preferences.
• Coating & Finish Colors: Choose custom exterior paint finishes, high-gloss stains, and colors.
• Custom Head Panels: Personalize interior panels with specific themes, embroidery, or imagery.
• Cultural Column Posts: Add specialized corner hardware—such as Pieta, Lotus, or other symbolic designs—to closely match the cultural background of your community.

To find out which casket models can be customized for your local market, please contact our sales specialists for a detailed breakdown.

Accessing our full product range and pricing is straightforward:

1. Fill out the online contact form on our website.
2. Set up your free account via the email invitation you receive.
3. Log in to browse our complete catalog, view wholesale pricing, and explore detailed product specs.

We invest heavily in professional studio photography and custom designs for our caskets. To protect our proprietary images and wholesale pricing from unauthorized use by competitors, we secure our catalog behind a verified client portal. You can place trial orders, track your shipment status in real time, and manage future purchases. Our sales specialists are always available to assist you at every step of the process.

We offer flexible ordering options to suit your workflow:

• Online Portal: Place your order directly through your personal account on our website.
• Direct Contact: Work directly with our sales specialists via email or WhatsApp to discuss your specific inventory needs.

Ordering through our team is simple and straightforward:

1. Request a Proposal: Share your product preferences and quantities with your designated sales specialist.
2. Review the Draft: Our team will email you a tailored order proposal for your review.
3. Confirm or Adjust: You can approve the proposal immediately or request any necessary modifications.
4. Final Confirmation & Payment: Once you confirm the order, we will issue a formal invoice for the down payment to initiate production.

We support several secure payment options to make your transaction as convenient as possible:

• Wire Transfer (Preferred): Detailed bank wire instructions are printed directly on every invoice.
• Digital & Card Payments: We accept PayPal, Western Union, and major credit cards.
• In-Person Cash: You are welcome to pay cash in either USD or RMB when visiting our factory.

Sorry! In order to be competitive on the market, our invoiced amounts cover only the cost of the products and specified services you request. Any third-party processing or service fees charged by platforms like PayPal, Western Union, or credit card processors must be covered by the buyer.

Yes, we understand the desire to inspect product quality before making a larger commitment. While our standard operations are setup for mass production, we do accommodate small sample orders upon request.

Since the sample order manufacturing outside of full production runs incurs significantly higher costs and smaller shipments face a higher risk of transit damage, sample orders of 1–2 units are subject to:

• 10% Sample Surcharge: Covers the individual production setup costs.
• $45 Plywood Crate Packaging Fee: Applied per unit to ensure extra protection so your samples arrive safely.

Sorry, we do not offer consignment terms. While we view our distributors as long-term partners, our direct-from-factory pricing is set at thin margins to keep your wholesale costs as competitive as possible. Due to the rising costs of raw materials and labor, maintaining our strict quality standards requires direct cash flow—making our 30% down payment essential to begin production on every order.

We invest heavily in helping our distributors grow their regional market share through active direct support:

• Free Replacement Policy: If any casket arrives damaged or exhibits manufacturing defects, it is on us - no question asked.
• Exclusive Territory Rights: For high-volume partners who meet agreed purchasing targets, we lock it down in your designated area. Families and buyers in your area looking for that casket can only get it through you.
• Direct Buyer Referrals: We route local, small-quantity inquiries and smaller funeral home buyers in your territory directly to you - helping you build new customer accounts effortlessly.
• Dedicated Account Support: You receive personalized service from our sales specialists to manage your requests and seamless reorders.